Our Services

Premium Rate Numbers


These premium (rate) numbers are those numbers for which the caller incurs a higher cost than that of a normal phone call in order to receive vocal information of various kinds. Our client is someone who, by responding to calls and delivering a vocal service, earns a percentage of the cost charged to the caller. Premium-rate telephone numbers are telephone numbers for telephone calls during which certain services are provided, and for which prices higher than normal are charged. Unlike a normal call, part of the call charge is paid to the service provider, thus enabling businesses to be funded via the calls. While the billing is different, calls are usually routed the same way they are for a toll-free telephone number, being anywhere despite the area code used. These telephone numbers are usually allocated from a national telephone numbering plan in such a way that they are easily distinguished from other numbers.

A premium rate number is used by companies, government agencies or other institutions to establish telephone contact with customers or anybody looking for information. Services numbers are used to offer services to example obtain information about products or services, place orders, report malfunctions or to report a complaint. The service is typically staffed with hotline employees. Smart telephone systems answer calls to the premium rate number, where applicable further define the reason for the call and then route the call to an assigned worker available to take the call. Depending on the type of service the premium rate number can be available 24 hours a day or only during certain hours.


 

Geographic Numbers (DIDS)

Geographic numbers (did) to be able to deliver incoming phone services of various kinds. The numbers are assigned in contiguous blocks and calls are delivered to the customer via VoIP. A geographic number is a telephone number, from a range of numbers in the United Kingdom National Telephone Numbering Plan, where part of its digit structure contains geographic significance used for routing calls to the physical location of the network termination point of the subscriber to whom the telephone number has been assigned, or where the network termination point does not relate to the geographic area code but where the tariffing remains consistent with that geographic area code.
The geographic numbers are ideal for businesses that wish to widen their marketing into neighbouring local areas or to have a local presence across the country without the need for traditional bricks and mortar premises in each town or city. The numbers are virtual telephone numbers, which means that there are no expensive line rentals or installation fees to pay. Divert the numbers to your existing landline or to your mobile, meaning that you will never need to miss a call again.

If, subject to this consultation, we go ahead with our proposals, they would mean, that: phone users in some areas would need to dial the area code when making local calls from fixed-line phones at some point in the future. This would create more numbers in the areas concerned, by allowing use of numbers in which the first digit after the area code is either ‘0’ or ‘1’; CPs would pay, initially in a pilot scheme, for geographic numbers allocated to them in area codes where there are particular concerns about scarcity. The purpose of doing this would be to increase CPs’ incentives to use geographic numbers efficiently, and hence to reduce the need to create more numbers in some areas; and we would strengthen our administrative procedures for allocating geographic numbers to CPs and for following up on their use.

 


Voice Hubbing


Instant Hubbing provides low cost network services for wholesale VOIP carriers. With Our services, carriers will be able to get significant savings, which they can also pass down to their customers.

Instant Hubbing provides you with in-house built applications which are readily available and accessible. It is evolved to meet all the redundant situations. We offer you a stable support and growth. With the service measures offered you are sure to improve on your growth revenues scaling new heights. Our applications are simple and understandable, which can be easily translated into action to your customer end. The setup is easy and hassle free. Customized offering enables you to go beyond the scale to reach heights. We Make use of our expertise and share it with others to grow and expand business!! With the confidence our working partners and client base have bestowed over the years on us and the good will earned through the years, we are proud to share and make you a part of this global community.

Instant Hubbing meet all the connectivity needs of our clients! Whether you are seeking to implement next-generation networks, access new or emerging markets where you have limited access or offer greater value-add services to your customer base, we are ready to help. With the global interactive capabilities, extensive global IT network, experienced resources we are ready to provide you with innovative solutions to support your connectivity needs. Our customers have used our leading voice and data services to expand their footprint, enhance their own infrastructure, and run their operations globally.

 


Asterisk

Asterisk is an open source framework for building communications applications. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and other custom solutions. It is used by small businesses, large businesses, call centers, carriers and government agencies, worldwide. Asterisk is free and open source. Asterisk is sponsored by Digium.

Asterisk is a framework for building multi-protocol, real-time communications applications and solutions. Asterisk is to realtime voice and video applications as Apache is to web applications: the underlying platform. Asterisk abstracts the complexities of communications protocols and technologies, allowing you to concentrate on creating innovative products and solutions.

You can use Asterisk to build communications applications, things like business phone systems (also known as IP PBXs), call distributors, VoIP gateways and conference bridges. Asterisk includes both low and high-level components that significantly simplify the process of building these complex applications.

 


Audiotext

Audiotex also known as audiotext is a simple voice processing technology that enables callers to automatically access pre-recorded announcements. This technology helps in providing information to a large number of callers. This voice response application allows users to enter and retrieve information via IVR method.

This voice processing application acts as a “voice bulletin board” and provides a list of information to callers, who can access the required information by entering the touch-tones or digits. Help desk outsourcing presents various menus or options to callers, and when a caller keys his/her response, by tapping or pressing the digits on his phone, a recorded announcement is played. In some cases, the term Audiotex is also used to refer to interactive voice response (IVR). However, there exists a difference between them. With Audiotex technology, each caller chooses same menu choice and hears the same message, whereas IVR provides different messages based on the information from an external computer database.

 


Toll free numbers


A toll free number allows your customers anywhere in the world to call you at no cost to them. It gives you a presence in any city or country you’re trying to win business in, without the cost and headaches of setting up an office and hiring new staff.

Your number comes with some great features including international call forwarding and time-and-day scheduling, at no extra cost. Using our 24/7 online control center, you can set up your number to be forwarded to any existing office, mobile phone, call center, PBX or home line – or all of them!

So it doesn’t matter where you are located, your customers can always find you without having to worry about the cost of an international call. And with international ringback tones, your customers won’t even know you’re in another country – unless you tell them!

There are no set-up costs and you won’t need to buy in expensive new equipment. Simply choose a number in the country where you want a presence from our huge online inventory and you’ll have it activated in 60 seconds. It’s that simple!

You can add or delete numbers and, because there’s no long-term commitment, you can cancel any time.

 


Online CRM


Customer relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Get 360-degree view of your customers and accounts- email and phone log conversations, deals, touchpoints with your company, and the tasks and appointments scheduled with them, right from Fresh sales.

Get in depth sales analytics via reports. Identify your premium partners, opportunities to focus on, and potential sales areas, spot and resolve bottlenecks, and understand and analyse lost deals from fresh sales.

Never miss out on crucial follow-ups again. Schedule tasks and appointments, and get email notifications to remind you of it.

 


VoIP Services


VoIP (Voice over IP) is a great technology that allows you to make free and cheap calls locally and worldwide, and gives you a handful of other benefits and improvements over traditional telephony. To be able to use VoIP, you need a VoIP service.

VoIP service is the service that you get from a company (called a VoIP service provider) that allows making and receiving VoIP calls. It is like the Internet service you get from an Internet service provider, or the phone service you get from a PSTN line telecom.

Types of VoIP Service

Depending on the way you will communicate, you need to choose which type of VoIP service suits you, among the following:

  • Home phone replacement residential services.
  • No-monthly-bill services.
  • Software-based services.
  • Mobile VoIP services.
  • VoIP Services for businesses.

 


Hosted Services


Hosted services are, in the most generic sense, services that are provided over the Internet. In the hosted service environment, one computer is configured to provide some or all of its resources for customer usage in exchange for a specified fee. The Internet is used to connect the server to a client machine(s), which access server data, content and services.

All hosted service types surround the basic concept of a website or web service, but they may be roughly broken down, as follows:

  • Web hosting: Provides continuous, uninterrupted Internet access; a unique collection of software programs or services (like FTP and email); and an environment for working with various programming languages (like PHP, .NET and Java).
  • File hosting: Hosts file storage facilities, rather than Web applications or sites. A secure file hosting service is ideal for storing files, reducing or eliminating data theft, loss or corruption.
  • Image hosting: The host server stores image files or other flat files, which permits easy and scalable sharing, often in the form of a content delivery network (CDN) that optimizes delivery.
  • Email hosting: Either via an outsourced server such as Microsoft Exchange or via a natively web-based email service like Gmail, Yahoo, etc.
    Based on the availability of server resources and user permissions, as well as number of accounts hosted by a server, hosting may be categorized as follows:
  • Shared Web hosting: One of the most popular forms of Web hosting, this is “shared” because several different Web applications are stored on a single physical server, thereby sharing available resources.
  • Semi-dedicated hosting: The server is configured to host fewer website resources with more intense bandwidth.
  • Dedicated hosting: Client applications do not share server resources with the applications of other users. Moreover, the server uses available bandwidth for its own performance.
  • Virtual server hosting: Here, a physical server is split into various individual, virtual servers. A different OS is set up, per user requirements.